At NYGOODS, we are committed to providing our customers across the United States with a smooth, reliable, and transparent shopping experience. Please review our shipping information below to understand our processing times, delivery methods, and policies.

Order Processing

• Processing Time: 1–3 business days (Monday–Friday)
• Orders placed on weekends or U.S. public holidays will be processed on the next business day.
• Processing delays may occur due to payment verification, incomplete shipping details, or high-volume periods. If any delay occurs, our team will notify you via email.

Shipping & Delivery

Total Delivery Time = Processing Time + Transit Time
Estimated Delivery: 4–11 business days

Order Cut-Off Time: 12:00 PM (EST)

Free Shipping Offer

Enjoy FREE standard shipping on all orders delivered within the United States.

Our goal is to make your shopping experience simple, affordable, and convenient with no hidden shipping fees.

Shipping Partners

We work with trusted shipping carriers including:

• USPS
• UPS
• FedEx

Each shipped order includes tracking information. Once your order has been dispatched, you will receive a tracking link via email.

Order Tracking

After your order ships:

• You will receive a confirmation email with your tracking number.
• Please allow 24–48 hours for tracking updates to appear after shipment.

Order Cancellations

If you need to cancel your order, please contact us immediately after placing your order:

📧 Email: support@nygoods.co
📞 Phone: +1 859 214 9022

Cancellation requests are not guaranteed once your order has entered the processing stage.

If your order has already shipped, you will need to follow our return and refund policy.

Shipping Issues

Lost or Stolen Packages

NYGOODS is not responsible for packages that are confirmed as delivered by the shipping carrier.

If your package shows as delivered but cannot be located, please:

• Check with household members or neighbors.
• Contact the shipping carrier directly for assistance.

Incorrect Address

Customers are responsible for providing accurate shipping information.

NYGOODS is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Delivery Exceptions

Delivery times may be affected by:

• Severe weather conditions
• Natural disasters
• Carrier delays
• Incorrect address information
• Remote delivery locations
• High-volume holiday periods

We appreciate your patience and understanding during unexpected delays.

Address Changes

If you need to update your shipping address, please contact us immediately.

Address changes cannot be guaranteed after your order has been processed or shipped.

Once a package has been shipped, rerouting may not be possible.

Undeliverable Packages

Packages returned to NYGOODS due to:

• Incorrect or incomplete addresses
• Failed delivery attempts
• Customer refusal

may require additional shipping fees for reshipment or may be refunded according to our refund policy.

Holiday Shipping Delays

During peak seasons such as:

• Black Friday
• Cyber Monday
• Christmas
• New Year

shipping carriers may experience delays due to increased package volume.

We recommend placing orders early during holiday periods to ensure timely delivery.

Contact Us:

Trade name: NYGOODS

Email: support@nygoods.co

Phone: +1 859 214 9022

Address: 271 W Short St Ste 410 833, Lexington, KY 40507, United States

Opening Hours: Monday to Friday: 9:00 AM - 6:00 PM (EST)

Response Time: We aim to reply to your email within 24 hours.