At NYGOODS, we are committed to ensuring complete customer satisfaction with every purchase. Our Return and Refund Policy is designed to provide a simple, transparent, and hassle-free experience for all our customers in the United States.

Please review the policy below for details regarding returns, refunds, and exchanges.

Returns

Eligibility for Returns

To qualify for a return:

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unopened, and in original packaging with all tags, accessories, and documentation included.
• Items must be in the same condition as received.

Certain products may not be eligible for return, including:

• Perishable goods
• Custom or personalized products
• Clearance or final sale items
• Products damaged due to misuse or improper handling

Please review individual product descriptions for specific return eligibility.

How to Initiate a Return

To request a return:

1. Contact our customer support team:

📧 Email: support@nygoods.co
📞 Phone: +1 859 214 9022

1. Provide the following information:

• Order number
• Product details
• Reason for return
• Photos/videos (if the item is damaged or defective)

1. Once your return request is approved, you will receive return instructions from our support team.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Return Shipping

Customers should use a trackable shipping service or include shipping insurance when returning items.

NYGOODS is not responsible for returned packages that are lost or damaged during transit.

Once your return is received and inspected, we will notify you via email regarding:

• Return approval
• Refund approval
• Any applicable deductions

Return & Refund Timeline

• Return Period: 30 days from delivery date
• Refund Processing Time: Within 10 business days after approval
• Restocking Fee: None
• Return Method: Mail return
• Return Shipping Cost: Customer responsibility (unless item is defective or incorrect)
• Refund Currency: USD (United States Dollars)

Refunds

Refund Processing

Once your return is approved:

• Refunds will be processed within 10 business days (Monday–Friday).
• Refunds will be issued to the original payment method used during checkout.

Please note that banks, credit card companies, and payment providers may require additional processing time before funds appear in your account.

Partial Refunds

Partial refunds may be issued if:

• The returned item is not in its original condition.
• The item is damaged or missing parts due to customer handling.
• The product shows signs of use.

Non-Refundable Items

The following items are not eligible for refunds:

• Shipping charges
• Gift cards
• Final sale or clearance products
• Items returned after the 30-day return period

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us:

📧 support@nygoods.co
📞 +1 859 214 9022

Exchanges

We replace items only if they are:

• Defective
• Damaged during delivery
• Incorrectly shipped

If you need an exchange for the same product, please contact our support team:

📧 support@nygoods.co
📞 +1 859 214 9022

Our team will assist you with the replacement process.

Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us within 7 days of delivery.
• Provide your order number and clear photos/videos of the issue.
• Our team will review your request and provide the best solution.

Possible resolutions include:

• Replacement
• Store credit
• Refund (if applicable)

Contact Us:

Trade name: NYGOODS

Email: support@nygoods.co

Phone: +1 859 214 9022

Address: 271 W Short St Ste 410 833, Lexington, KY 40507, United States

Opening Hours: Monday to Friday: 9:00 AM - 6:00 PM (EST)

Response Time: We aim to reply to your email within 24 hours.