Effective Date: July 23, 2026
NYGOODS — nygoods.co · United States
Operated by WE THE BEST LLC · 271 W Short St Ste 410 833, Lexington, KY 40507, United States
Email: support@nygoods.co · Phone: +1 859 214 9022 · Contact: nygoods.co/pages/contact
Accepted Payment Methods
We accept the following payment methods at checkout:
- Visa (Credit and Debit)
- Mastercard (Credit and Debit)
- American Express
- Discover
- Diners Club
- JCB
- Elo
- UnionPay
All card payments are processed securely through Shopify Payments. We do not accept cash, checks, bank transfers, or any payment method not listed above. We aim to introduce additional payment options in the future — these will be updated here when available.
Currency
All prices on our website are displayed and charged in US Dollars (USD $). If your card is issued in a different currency, your bank or card provider may apply a foreign exchange conversion fee. NYGOODS has no control over these charges and accepts no responsibility for them.
When You Are Charged
Payment is taken immediately at the time you place your order. By completing checkout, you authorize NYGOODS to charge your chosen payment method for the full order amount, including any applicable sales tax and delivery charges.
An order confirmation email will be sent to you as soon as your payment has been successfully processed. This email serves as your receipt — please retain it for your records.
Payment Security
Your payment security is our priority. All transactions on our store are processed by Shopify Payments, which is certified to PCI DSS Level 1 — the highest level of payment security certification available.
NYGOODS never receives, sees, or stores your full card number, CVV, or any sensitive payment details at any stage of the checkout process. All card data is handled entirely within Shopify Payments' secure, encrypted environment.
Our checkout uses SSL encryption (indicated by the padlock in your browser address bar), ensuring that all data transmitted during your purchase is protected.
3D Secure Authentication
Some transactions may be subject to 3D Secure authentication (such as Verified by Visa or Mastercard SecureCode), depending on your card issuer. If prompted, you will be redirected to your bank's authentication page to verify your identity before the payment is completed. This is an additional layer of security designed to protect you against unauthorized use of your card.
Failed or Declined Payments
If your payment is declined, your order will not be confirmed and no charge will be applied to your account. Common reasons for a declined payment include:
- Incorrect card details entered at checkout
- Insufficient funds available within the account
- Your bank blocking the transaction as a safety precaution
- An expired credit or debit card
If your payment fails, please double-check your details and try again, or contact your bank for further information. If you continue to experience difficulties, please reach out to us at support@nygoods.co and we will do our best to assist.
Refunds Process
Refunds are always returned to the original payment method used at checkout. We are unable to issue refunds to a different card or account profile.
Once your return is received and inspected, we process approved refunds within 14 days, and it takes up to 14 days for the refund to reach your original payment method once processed. You will receive a confirmation email once your refund has been issued.
If you have not received your refund after this period, please contact us at support@nygoods.co and we will investigate on your behalf. For full details on refund eligibility, please refer to our Return and Refund Policy.
Fraud Prevention
To protect our customers and our business, all orders are subject to standard fraud screening. In some cases, we may need to verify your identity or the details of your order before processing. If we require additional information, we will contact you by email. We reserve the right to cancel any order we reasonably believe to be fraudulent or unverified.
Pricing Errors
In the event that a product is incorrectly priced on our website, we reserve the right to cancel your order and issue a full refund. Please refer to our Terms of Service for full details on how pricing errors are handled.
Gift Cards and Store Credit
We do not currently offer gift cards or store credit. If and when this changes, this policy will be updated accordingly.
Business Information
Store Name: NYGOODS
Company Name: WE THE BEST LLC
Company Address: 271 W Short St Ste 410 833, Lexington, KY 40507, United States
Email: support@nygoods.co
Phone: +1 859 214 9022
Contact Form: nygoods.co/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
We aim to reply to your email within 24 hours.