Refund policy

Refund Policy

At NYGoods, we want you to be completely satisfied with your purchase. If something isn’t quite right, we offer a fair and straightforward return process.

Return Period

Customers have 40 calendar days from the date of delivery to request a return or exchange. Requests submitted after this period cannot be accepted.

To qualify for a return, items must be:

  • Unused, unworn, and unwashed

  • Returned with all original packaging and product tags

  • Accompanied by proof of purchase (order confirmation or receipt)

Return Shipping

Customers are responsible for the cost of return shipping. We do not provide prepaid return labels. Please use a reliable and trackable shipping service when sending your return.

How to Return an Item

  1. Contact our support team at contact@nygoods.co to initiate a return or exchange request.

  2. Repackage the item securely, including all original tags and packaging.

  3. Ship the package to the return address provided by our customer service team.

We strongly recommend keeping your tracking information until your return or exchange is fully processed.

Exchanges

We accept exchanges for both defective and non-defective items. If you wish to exchange for a different size, color, or product, please mention this when submitting your return request.

Faulty, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, please email contact@nygoods.co with your order number and clear photos of the issue. We will resolve the matter promptly at no additional cost to you.

Order Cancellations

Orders may be canceled as long as they have not yet been shipped. Please contact us as soon as possible at contact@nygoods.co to request a cancellation. If the order has already been dispatched, the standard return process will apply once the package is delivered.

Refunds

Once your return is received and inspected, you will be notified of its approval status. Approved refunds will be issued to the original payment method within 2 days.

Important Notes

  • Original shipping charges are non-refundable unless the return is due to our error.

  • Refund posting times may vary depending on your bank or payment provider.

  • If more than 7 business days have passed since your return was delivered and you have not received your refund, please contact us.

Contact Information

Email: contact@nygoods.co
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST